We do ship all over the USA and Canada and overseas al well.
Following is a listing of our policies. If you have any questions or concerns that are not addressed here, please feel free to contact us.
DELIVERY TIME Credit card orders of stock merchandise are processed within 2 days of receipt. Check orders take 2 weeks to ship. Please allow us at least 24 hours to process orders placed through our website.
SHIPPING CHARGES The amount shown in the box labelled "Shipping" covers the shipping charges for that item. Items going to APO, FPO, PR, AK, VI, and HI or internationally may require an additional charge. We will email you with any additional shipping charges prior to shipping your order.
Multiple items fitting in one box to the same address automatically qualify for a shipping discount. We will email you with adjusted shipping charges (if applicable). We will also notify you by email if a product is back-ordered.
RETURNS We will accept an item back for return or exchange within 30 days from the purchase date in new condition and in its original shipping and packaging material. Please send items back prepaid and insured to:
The Cottage Shop®
35 Danbury Rd
Wilton CT 06897
ATTN: Return Dept.
Gift recipients are entitled to a non-refundable merchandise credit. Shipping charges (regular or rush) are not refundable.
DAMAGE CLAIMS If you receive a damaged item, please keep the original packaging material and the outside carton. Call us immediately at 1-800-965-7467 in order to replace the item. We will notify the carrier to pick up the damaged item from your address within 5 - 7 business days.
A replacement will be shipped to you at no additional charge within 48 hours of your damage claim.
GIFT WRAPPING For an additional $3.00 per item, we will wrap your gift to your friend with your message on a gift card. Please make a notation in the "Comments" field at the end of the order process. We will email you with the adjusted order total.
CORPORATE GIFT SERVICE For larger orders to suit your corporate meetings or any events, please call us at 203-762-1777.
MISPRINTS All information on this website has been checked for accuracy. We do, however, reserve the right to correct typographical errors or omissions that may occur.
WHOLESALE OR PRIVATE LABELS ORDERS
Please call us at (203) 762- 1777 from 9.00 AM to 5.00 PM EST to place and order or request a quote or email us at:
[email protected]